Earl N. Rich III

8103 Gladstone Rd

Wyndmoor, PA 19038

enrich@voicenet.com;

http://www.voicenet.com/~enrich

215-836-4113 (voice - home); 215-836-2348 (fax & data - home)

610-337-8878 x3047 (work)

 

Professional Experience

 

Courseware Developer (1994 - Current)
PTS Learning Systems, King of Prussia, PA
http://www.ptsls.com

Create computer training curriculum, student data files, and web sites. Primary topics of responsibility include Internet/intranet technology, operating systems, and client/server applications. Also developed Office 97 courseware for Microsoft certification programs. Hands-on responsibilities include evaluating competitor's courseware offerings, outlining multi-class courses, and developing instructor-led training manuals, which are later used as a script for multimedia training software. Other responsibilities include the development of data files to accompany courseware, including on-line student data web sites that incorporate ActiveX and Java technology. Created customized training programs for corporate clients. Also responsible for developing software manuals for PTS software products. Commercial training products of my responsibility have included the following:
  • Upgrading to Win95
  • Using Lotus Approach
    		•
  • Understanding the Internet
    		•
  • Using Windows 95
    		•
  • Upgrading to Office 97
    • Using Netscape
    • Windows 95: Support & Troubleshooting
  • Using Windows NT MS Mail
    		•
  • Using Microsoft Internet Applications
    		•
  • Using dBASE for Windows
    		•
  • Using NT Schedule+
    		•
  • PC Literacy
    		•
  • Using Microsoft Outlook
    		•
  • Using Microsoft Exchange
    		•
  • Microsoft Exchange Applications Design

    •  

    Systems Administrator/Technical Writer (1992 - 1994)
    McLaren/Hart Environmental Engineering, Lester, PA

    Started with the Corporate Marketing Department as a technical writer and systems support person. Wrote SOQs, SOPs, and proposals for Risk Assessment division, and wrote articles for the company newsletter. Responsible for maintaining marketing department’s computers; upgrading and installing software; and providing training to marketing department. Accepted a lateral promotion: left Corporate Marketing to work with the Corporate IS department as Systems Administrator. Responsibilities included regular maintenance of workstations, backup of LAN file servers, administration of e-mail hubs and systems, and documentation of procedures. Provided training through "lunch-time learning" classes. Supported multiple offices on the East Coast and responsible for the hiring and management of outside contractors, when necessary.

     

    Technical Editor (1988 - 1992)
    Faulkner Information Services, Pennsauken, NJ
    http://www.faulkner.com

     

    Employed with the Microcomputers and Software information service (one of a series of publications offered by Faulkner) for over four years as a technical writer and editor. Promoted through the following positions within that service:
    • Senior Editor

    Managed staff of writers and editors. Scheduled industry analysis & hardware/software evaluation reports. Wrote monthly newsletter items. Managed monthly budget & reviewed all materials before publishing. Hired & trained employees. Worked with trade magazines, providing technology analysis and article input.
    • Associate Editor

    Evaluated software. Outlined and wrote hardware & software reports, including case studies & user evaluations. Edited freelance reports. Attended trade shows. Organized and assisted in research efforts.
    • Assistant Editor

    Assisted in research efforts. Edited reports. Worked with freelance writers and vendors.

     

    Contract Experience

    Internet & Technical Writing Consultant (1996 - Current)
    Continue to provide Internet consulting and training to Conversion Technologies International (CTI), a document conversion service bureau. Designed and implemented a commercial web site from the ground up. Provided training to CTI's IT personnel in the use of Microsoft FrontPage, as well as local web server administration. URL: http://www.ctiimage.com

    Worked on a contract basis for PTS Learning Systems -- developed software documentation for CustomDoc Composer, a database-driven custom documentation engine.

    Also continue to act as a freelance writer for Faulkner Information Services (URL: http://www.faulkner.com), providing technology reports on Internet-related topics. Projects have included the following reports: Internet Search Strategies, Security Monitoring Software in Electronic Commerce; Microsoft Open Financial Exchange (OFX) Specification; DBS and Internet Television; CU-SeeMe Video Conferencing Software; and Internet Security Standards.

    Other clients have included McGraw Hill (for software product analysis articles) and McLaren /Hart (for logic diagram preparation of Federal and State Drinking Water Compliance Programs). Also worked part-time as a tech support representative for Reality Online, providing telephone and e-mail support for Wealthbuilder, a Windows- and Macintosh-based commercial finance software package.

    Education

    Bachelor of Arts, Journalism (1983 - 1988), Temple University, Philadelphia, PA
    Business Manager and Contributing Writer, Philadelphia People Magazine

    Hardware/Software Experience

    Microsoft Windows (3.x, 95, and NT); DOS; TCP/IP; assorted Internet/intranet applications; HTML; Microsoft Exchange Client/Server; Microsoft Excel, Access, and Word; Lotus 1-2-3 and Approach; Borland dBASE and Paradox; many assorted others.